Payment FAQ

We provide payment plugins for common CMS systems. You can download our payment plugin and integrate it directly with your website. If there's no plugin available for your website system, please contact us for custom development (customization fees may apply).

WeChat Pay: Users will see the store name when making a payment (can be modified). You can set your store name when applying for the payment channel.

Alipay: The store name is displayed during payment (can be modified). After successful payment, users can see the merchant's partial name (with asterisks) in the order details.

Please contact our customer service. We can help you customize a payment plugin for your system. Customization fees will be charged based on the complexity of your system.

We do not handle funds directly, so we cannot deduct platform fees from transaction funds. Therefore, platform fees need to be recharged in advance and then deducted.

Due to fund security concerns, please contact customer support. After logging into your account and submitting a request, our support team will process it within 8 hours.

Refund process for account balance: If you no longer need to use our payment gateway service and need a refund, please handle all complaints first, ensure no transactions or new complaints within 30 days, then contact customer service for a refund. The refund will be returned to the original payment method. After refund, the account and payment channels will be cancelled and cannot be recovered. To keep the payment channel and account, maintain at least 10 yuan in the account balance.

Please check:

• Verify that appid and appsecret are correct
• Check if there are any spaces in the credentials
• Verify that the payment gateway URL matches the one in your payment channel settings

Note: Some third-party plugins (such as Template Rabbit and 7B2 plugins or themes) use a different payment gateway: https://socialites.io/api-docs

Please check:

• Test payment on our official website to see if it works normally
• Contact customer service for assistance

Note: Some third-party plugins use: https://socialites.io/api-docs

Possible causes:

• Local testing: Local websites cannot receive callbacks. Please deploy your website to the internet.
• Server location: If your server is located overseas, it might be blocked.
• Firewall: If your server has a firewall, please add our callback IPs to the whitelist. Contact us to get the callback IP addresses.
• CDN: If your website uses CDN, please add the callback URL to the whitelist.

404 errors can occur for the following reasons:

• The payment success page was deleted
• WordPress permalinks are not enabled. WordPress fixed links cannot be set to the first option. Please check WordPress settings or related plugin settings
• Some custom content types cannot receive callbacks normally, resulting in a 404 page

Currently, our payment gateway does not support in-app WeChat payments. If you click your webpage link in the WeChat app dialog, you can pay normally, but after payment, you cannot return to the website and the callback will fail.

Recommendation: Use PC or mobile browser for payment. If your business is mainly promoted within WeChat (such as WeChat Official Account, WeChat group), this may not be suitable.

If you need in-app WeChat payment, please contact customer service to review your website content and apply on the backup platform.

Please try paying with a different Alipay account. You cannot pay to yourself.

WeChat Pay: If you haven't used it for a long time, you need to confirm your account opening intention. Search for the WeChat Mini Program: "WeChat Pay Merchant Assistant", log in, go to Home → Risk Handling → Confirm Account Opening Intention. After confirmation, it will be restored the next day.

Important: You must maintain at least 1 payment record per month, otherwise the account will be automatically closed after 6 months without any transactions.

Alipay: If you haven't used it for a long time, please contact customer service to re-authorize.

If you've tried all the above and it still doesn't work, please contact customer service to confirm if your account has any violations or risk controls.

WeChat Pay complaint handling completion standards:

1. Refund to original payment method
2. If you don't want to refund: Contact the user to resolve the issue. After the user stops complaining, upload chat records or proof of problem resolution in the mini-program, then click "Complete Complaint Handling"
3. If refunded offline: Upload chat record screenshots in the mini-program, including refund information and related proof, then click "Complete Complaint Handling"

Choose one of the above three methods. This is the standard recognized by WeChat. Requirements: Reply within 24 hours, complete within 72 hours.

Transaction dispute complaints are between buyers and sellers. Both parties need to confirm the complaint is resolved. If completed unilaterally, you must provide proof of handling. Upload chat records or refund proof to the mini-program.

If a user files a malicious complaint, you need to collect evidence:

• Provide chat record screenshots proving it's the user's problem, not the merchant's problem
• Communicate with the user via WeChat or QQ, remember to save screenshots
• Upload screenshots as evidence in the WeChat Pay Merchant Assistant mini-program → Consumer Complaints
• Not answering calls, not accepting WeChat/QQ friend requests can all be used as proof

After uploading proof, don't click "Complete". If they reply, you reply. You can reply with the same content. If you persist for a month, you won't receive any more messages.

Personal WeChat and Alipay payment interfaces, no withdrawal needed, 100% fund security, official settlement, unlimited amount, support for various website systems. This is the best solution for personal payment collection.